If you're not an adviser, head to our Contact page for information and support for clients.
Support for you, your team, and your business
We’ve invested in our team to ensure you have the right support available to keep things operating smoothly. Rest assured, with North, you’ll have specialists and experts on hand to help with everything from product innovations and opportunities, to training and education, plus more.
BDMs, Training Consultants and Retirement Specialists
With experienced, on-the-ground representatives in each state, our team is ready to support with everything from initial set-up and training to client onboarding and day-to-day operations.
North Service Centre
Our friendly contact centre is on hand to help you with general enquiries relating to product information, transactions, claims, administration or account maintenance.
They are based in Australia and available weekdays between 8:30am and 7:00pm (Sydney time).
Holiday hours
| Date | Trading hours |
| Friday 20 December 2024 | 8.30am to 3pm |
| Monday 23 December 2024 | 8.30am to 3pm |
| Tuesday 24 December 2024 | 8.30am to 3pm |
| Wednesday 25 December 2024 (Christmas Day) | Closed |
| Thursday 26 December 2024 (Boxing Day) | Closed |
| Friday 27 December 2024 | 8.30am to 3pm |
| Monday 30 December 2024 | 8.30am to 3pm |
| Tuesday 31 December 2024 | 8.30am to 3pm |
| Wednesday 1 January 2025 (New Year's Day) | Closed |
Standard operating hours will recommence from Thursday 2 January 2025.
Technical and legislative support
Technical experts to help you and your support staff fine-tune your advice strategies; as well as understand the laws and regulations for a range of financial planning advice areas including Super, SMSF, Retirement, Income Streams, Centrelink, Aged Care, Redundancy Taxation and Small Business CGT.
While the team are experts, they are not licensed to provide tax or legal advice, review advice documents, trust deeds or wills, and can’t help with state-based legislation such as land tax or stamp duty.
This service is for advice practices only.
Mon-Fri, 9am – 5:30pm (Sydney time)
Looking for specific support?
If you're not an adviser, head to our Contact page for information and support for clients.
| General bank and home loan enquiries | Call: 13 30 30 Email: info@ampbanking.com.au |
AMP Advice
| Portal | Website: portal.amp.com.au |
Claims
For family law, PICP queries, financial hardship and death claims. Email: north_claims@amp.com.au |
Complaint escalations
Corporate actions
For assistance with all listed and unlisted securities, and ASX-operations related queries and escalations. Email: corporate_actions@amp.com.au |
KYC and POA
Email: north_kyc@amp.com.au
In the subject line, please include: EPOA - the client ID and POA case ID/s.
Margin lending
For assistance with technical, administration and procedural queries and escalations.
Email: ampmarginlending@amp.com.au
Transfers
| Transfer clients | Call: 13 62 67 Email: dssregister@amp.com.au |
| In specie transfers | Email: inspecie.transitions@amp.com.au |
Superannuation
| Corporate Super | Call: 1300 653 456 Email: corporatesuper@amp.com.au |
| CustomSuper | Call: 1300 653 456 Email: customsuper@amp.com.au |
| SignatureSuper | Call: 1300 366 019 Email: signaturesuper@amp.com.au |
| SuperLeader | Call: 1300 558 557 Email: superleader@amp.com.au |
| PortfolioCare | Call: 1800 646 234 |
Complaints and compliments
If there’s something we can improve, or you're not satisfied with our products, services, staff, or processes, it's important we hear about it so we can make things right. Find out how we can help resolve your complaint.
We’d also love to hear about your positive experiences with us and when someone in our team makes things easier and quicker for you to make sure we keep up the good work. Give us a compliment.
Support when communicating with us
If you prefer to speak to us in another language, contact the Translating and Interpreting Service on 131 450.
If you find it hard to hear or speak on the phone, the National Relay Service (NRS) can help you to call us. For more details visit accesshub.gov.au.
When the NRS helps you to communicate with us, they’ll need the phone number you want them to call. You can find a list of phone numbers above.
Important information
The information on this page has been provided by NMMT Limited ABN 42 058 835 573, AFSL 234653 (NMMT). It contains general advice only, does not take account of your client’s personal objectives, financial situation or needs, and a client should consider whether this information is appropriate for them before making any decisions. It’s important your client consider their circumstances and read the relevant product disclosure statement (PDS), investor directed portfolio guide (IDPS Guide) and target market determination (TMD), available from northonline.com.au or by contacting the North Service Centre on 1800 667 841, before deciding what’s right for them.
MyNorth Investment and North Investment are operated by NMMT. MyNorth Investment Guarantee is issued by National Mutual Funds Management Limited ABN 32 006 787 720, AFSL 234652 (NMFM). MyNorth Super and Pension (including MyNorth Lifetime), MyNorth Super and Pension Guarantee and North Super and Pension are issued by N.M. Superannuation Proprietary Limited (ABN 31 008 428 322, AFSL 234654 (NM Super) as trustee of the Wealth Personal Superannuation and Pension Fund (the Fund) ABN 92 381 911 598. NMMT issues the interests in and is the responsible entity for MyNorth Managed Portfolios. All managed portfolios may not be available across all products on the North platform. All of the products above are referred to collectively as MyNorth Products. The information on this page is provided only for the use of advisers, it is not intended for clients. This page provides a brief overview of some of the benefits of investing in MyNorth Products. The adviser remains responsible for any advice/services they provide to clients including making their own inquiries and ensuring that the advice/services are appropriate and in accordance with all legal requirements.
You can read the Financial Services Guide online for more information, including the fees and benefits that companies related to NMMT, N.M. Superannuation Proprietary Limited ABN 31 008 428 322, AFSL 234654 (N.M. Super) and their representatives may receive in relation to products and services provided.
North and MyNorth are trademarks registered to NMMT.
All information on this website is subject to change without notice.